What are Dr. Dorsey’s hours of operation?
Dr. Dorsey works Tuesdays, Wednesdays, and Fridays from 9:00 a.m. – 5:00 a.m. However, the office phone (503.720.1893) is answered in person by Dr. Dorsey or her assistant throughout the entire work week.
What is Dr. Dorsey’s after-hours and weekend availability?
Throughout the work week, Dr. Dorsey is available by calling her office phone. On weekends, between 5:00 p.m. on Friday and 8:00 a.m. the following Monday, Dr. Dorsey shares call with a group of 12 other seasoned Portland outpatient psychiatrists on a rotation basis. Dr. Dorsey’s office phone also gives the option to leave a confidential voice message.
How does Dr. Dorsey respond to requests for medication refills, questions from patients between sessions, necessary paperwork tasks?
Dr. Dorsey’s policy is to respond to all such requests within 24 hours. In the case of regular medication refills, she requests that patients contact their pharmacy to request a refill 72 hours ahead of time.
How does Dr. Dorsey’s office assist patients so that they can receive out-of-network coverage for the services she provides under a cash basis?
Dr. Dorsey and her assistant are strong patient advocates; they will both work with each patient to make sure that the proper receipts are issued to each patient after payment. Patients may then submit their receipts directly to their insurance company for direct reimbursement. We will reissue receipts if necessary, offer end of year reconciliation of charges if requested, and actively intervene in the unusual situation of an insurance company perceiving Dr. Dorsey as an in-network provider.
What is Dr. Dorsey’s cancellation policy?
Dr. Dorsey requests 48 hours notification in the event that a patient must cancel. If notification is not given, the patient may be charged for the missed session; this will be discussed between Dr. Dorsey and the patient at the next visit.
How does Dr. Dorsey begin with a new patient?
Once a potential patient contacts Dr. Dorsey (phone or email), Dr. Dorsey will call the patient and have a brief discussion with the patient about their problems, symptoms, goals, and history of treatment. If it seems that there might be a good therapeutic alliance between Dr. Dorsey and the patient, Dr. Dorsey will explain her business model and emphasize the patient’s need to understand their out-of-network insurance benefits. At that point, an initial appointment may be made, or the patient may wish to explore other options.
Once Dr. Dorsey accepts a new patient for evaluation, how does that process go?
Dr. Dorsey will see new patients for two or three full (45 – 50 minute) evaluation sessions, between these appointments she will gather and review all appropriate medical records which the patient wishes to disclose. Dr. Dorsey is a strong proponent for communication between all providers involved with her patients, so she often places telephone calls to other providers for information or continuity of care – again, at the patient’s OK. she and the patient will have a discussion about various treatment options proposed by Dr. Dorsey. Dr. Dorsey feels strongly that the patient must understand the course of treatment being recommended and be on board with those recommendations. Finally, the evaluation period is an opportunity for the patient to evaluate how they feel about working together.
How long does it take to get an appointment with Dr. Dorsey?
Dr. Dorsey’s schedule is fairly flexible; in most cases she can see a new patient within a week of initial contact and complete the evaluation process within two to three weeks. For established patients needing to reschedule, again, these requests can be accommodated for within one week.
Is there parking for Dr. Dorsey’s office building?
The Medical Dental Arts Building (833 SW 11th Ave.) does have a parking garage; rates are $4.00/hour. There is also a SmartPark 1 1/2 blocks away, on the corner of SW 10th and Yamhill. Most patients park on the streets, where there are usually spaces to be found within a block or two. There is City of Portland paid street parking at a rate of about $1.60/hour.